FAQs

Account

How do I create an account and place an order?

Transactions are handled by Sonic Promos and require the creation of a new, secure account when placing orders on the retail store. 

Login problems or other store account questions or issues?

Please contact our Company Store Manager at SocietyForScience@sonicpromos.com

What if I can’t find what I’m looking for?

Please use our Contact Us link and send an email to tell us what you are looking for. We are happy to help you find what you are looking for or the next best thing.

Who do I contact about issues with my order?

Please contact our customer service. Photos are always helpful for swift resolution. Please email them to SocietyForScience@sonicpromos.com. Please include your order confirmation number.

Ordering

What are my payment options?

We accept Visa, MasterCard, Discover, and American Express.

Will I receive an order confirmation?

Yes! You will receive a confirmation via email once you place your order. You can also view your orders in your online store account by clicking navigating to your order history.

Will I receive a confirmation when my order is shipped?

Yes! You will receive a shipping acknowledgement email once you place your order. You can also view the status of your orders in your online store account.

How long will my order take?

The amount of time required to complete an order is a combination of the time it takes to produce the item (production time), and the time it takes to deliver the item (shipping time).

 Production time varies for each product. Most items are in stock and will ship within 72 business hours. However, production time for some items fall outside of that window.

Shipping time also varies for each product and is dependent on the location of the destination of the shipment, as well as the method of transportation. Shipping method is discretionary. When standard Ground shipping is used, orders are generally delivered within 5 business days.

Lost Package

Please make sure to track your package once you receive your tracking number via email, and keep an eye on it. If your package is marked as delivered and you do not have it, please contact us at SocietyForScience@sonicpromos.com within 5 business days. If your package was en route, and now shows as "pending", please contact the courier service with your tracking number, and they will be able to assist you.

Return/Exchange

All purchases are final sale. For apparel purchases, please use the size guideline provided on the item detail page to ensure you have selected the appropriate size.

Damaged Goods

For items that are defective or have been damaged in transit, please contact us at SocietyForScience@sonicpromos.com within 5 business days.